Unfortunately I cannot recommend this product. The first unit arrived with a dent in the stainless steel and a part underneath was attached in a way that could be seen from the front which spoils the minimalist aesthetic. Wayfair customer service was wonderful and sent a replacement unit very quickly. The second unit appeared to have been dropped with snapped screws and a crushed corner. The box did not show any significant damage, so it was not obviously mishandled. On inspection of the second unit, the piece underneath that is visible from the front (see pictures) appears to be a design flaw, and is not obviously related to any particular damage.
Because my cabinetry is designed around this thing and I don’t have a Plan B, not to mention my contractor might walk out if I ask him to install it a THIRD time, we ended up piecing together a workable unit. The pullout portion seems a bit rickety and does not operate as smoothly as I had hoped. I like the concept, but the product is disappointing…particularly at this price point.
Wayfair customer service has been wonderful throughout this process. They offered a discount, which I truly appreciate. But really, I just wish I had the range hood I was expecting.
