John Louis Home Solid Wood Hall Tree with Shoe and 1 Bin Storage

I had your professional install. There were no instructions, and couple parts were broken. Some parts didnt fit properly. I helped and we made it work. I would never order from this company.

This is the worst purchase I have ever made. Wayfair refuses to refund my money or accept a return of the product. Before purchasing, I double-checked if returns were allowed in case I didnt like it, as I couldnt find any reviews. The item arrived with some broken pieces. I contacted Wayfair, sent pictures, but they said I have to resolve this issue with John Louis. This is unacceptable since I made the purchase through Wayfair. I am really frustrated.