Love this product.....Overall an easy installation.... 1. Didn't realize it was coming in two seperate shipments 2. Did not have an installation manual and took several days to get 3 different installation videos 3. Because the installation manual was not available neither was a parts list. This became cumbersome as a review of the video was required each step of the way. At the end there were parts missing and I had to improvise. Still waiting for the replacement parts. 4. There was an issue with one of the remotes and after 4 days I received a video how to reprogram. The above issues are easily fixable with a manual and parts catalog. The Resolution department was responsive and understanding and good to work with. Just frustrating when you have no number to call to get answers. Just a note of my experience....spent 32 years building elevators and escalators in major cities.

It’s not working properly and it doesn’t go to the end . Because of that I can’t close the attic door

Finally got it installed and this ladder system for our garage is amazing!!!

So far, nothing to say. This ladder does not come with installation manual,can’t contact company, not a good first impression.