Frequently Asked Questions

How do I reschedule or cancel my Wayfair Assembly service?

You can reschedule or cancel your appointment up to 24 hours before the scheduled start time through My Account on your My Orders page. If your appointment is less than 24 hours away, please contact Wayfair Customer Service or Angi depending on your provider.

What’s included in my Wayfair Assembly service?

For a fixed price, your pro will assemble, install, or haul away your item — including unpacking, setup in your chosen location, and tidying up afterward. Services do not include disposal of packaging or additional items.

• Assembly: Includes basic wall securing (if your item has a tip-over restraint). Excludes mounting, electrical, plumbing, or gas connections.

• Installation: Includes mounting your item to a wall or ceiling. For ceiling fixtures, the maximum height is 15 ft, and existing wiring must be in place.

• Haul Away: Includes retrieval and safe disposal of one mattress or box spring.

When will my Wayfair Assembly happen?

Your service will take place on the date you choose, which can be as soon as the day after your delivery. You’ll receive an email confirming your appointment date and time. If your delivery date changes, we’ll reach out with an update to your appointment time.

Who will complete my Wayfair Assembly service?

We’ll select an assembly pro from one of our trusted partners, Wayfair Home Services or Angi. Every pro is background-checked and rated highly by customers for being professional, friendly, and efficient. For larger items, two or more pros may be assigned.

What should I expect before my Wayfair Assembly appointment?

We’ll email you your job details the day before your service appointment. Please ensure the area around your item is clear and accessible. For haul-away services, have the item ready to remove; for assembly or installation, make sure the product is delivered and placed where you’d like it set up.

What if I have an issue with my Wayfair Assembly service?

For any issues regarding your service, please reach out to Wayfair Customer Service, and we will be happy to assist you. Please be advised that any issues not relating to your service (i.e. damaged/defective product upon delivery, missing parts, etc.) will need to be reported in the My Orders section of your My Account within 30 days of product delivery.

Do I need to commit to installation during the IME consultation?

No commitment is required. During your consultation, your contractor will assess your space, answer any questions, and provide a full installation quote — including the basic install rate plus any labor costs required (i.e. moving furniture, removing existing flooring, installing new trim). Your quote is valid for 30 days, so you can decide when you’re ready to move forward.

How do I book my installation?

Once you've ordered your flooring or tiling materials, your Installation Made Easy® contractor will contact you to schedule an installation date. A deposit will be required at this time.

If you booked a consultation and need to reschedule, simply call Installation Made Easy® at 1-877-472-9090 and they’ll help you find a new time that works best.