Balance Ultra 6-Person 40 Stainless Jet Hot Tub with True Stainless Heater, Ozone and Multi LED Lighting

we love the spa , it has not been hooked up yet just got it today ... the delivery was amazing great people !!! we had no problems with delivery and Mayfair sent updates with email and made sure we knew everything .. great experience ...

It’s a great hot tube, but…..whoever designed the cup holders had no idea what they were doing. The cup holders are on a slant so when you put your drink down, it slides into the tub because they have an opening on the one side which allows it to slide out. Very poor design. Oh, there is no way you can fit seven adults comfortably. Don’t let the seven seats fool you.

The craftsmanship of this hot tub is poor. The border is sunken in where you cannot rest a glass at all. It also arrived with a scratch on the bottom where your feet rest that I feel and have to step on when using this hot tub. It also arrived with a corner chipped off. Turning on the light is not easy. You have to scroll to the desired color every time! It’s impossible to fit seven people. Three adults will overflow the water level. The heater does keep the water to the desired temperature.

Great hot tub for about 4 people. It has held up well. Perfect if you’re not looking to spend 10k but want something that will last.

Leaks all the time after multiple fixes. Slow leak so still usable and other than leak is very comfortable without spending a fortune.

The spa itself is as expected, many jets, comfortable but it would be very difficult to fit 7 average sized people in it. 3-4 comfortably is realistic. They rolled it into my yard, which is the likely cause of heater not working. I had an electrician hook it up for me and everything worked well for about a week or so. Then out of the blue, the tub would not heat up, but jets lights etc worked fine. Had the electrician look at it and now the heater is not drawing the 240 volts it requires. Checked all wires, breakers etc and narrowed it down to the heater or the circuit board sensors. Contacted Wayfair snd they offered a few options to resolve the issue. I also contacted the manufacturer, and they are sending out a new heaterspa pack. HopHopefully

Expensive Disaster. This is not a plug and play. it requires hard-wiring by an electrician for an additional 1200!

Some of the jets sit so low, you get an enema. Wish jets were stronger. Maybe 4 person 3 small children size. Overall good for the money.

Just as described The delivery guys went above and beyond as well

Work well.